Sony PS5 Blu-Ray Edition Console (Boxed) + Horizon Forbidden West

At Gamingconsole, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive return and refund policy to ensure your peace of mind.

TC*

Acceptable Conditions

• Product in original packaging
• All accessories and manuals included
• Product in unused condition
• Original purchase receipt
• Manufacturing defects

Return Reasons

• Received wrong product
• Product damaged during shipping
• Manufacturing defect
• Product not as described
• Change of mind (within 7 days)

• • Customized or personalized items
• • Products damaged by misuse
• • Items without original packaging
• • Products beyond return window

Special Categories

• • Hygiene-related products (if opened)
• • Software or digital products
• • Clearance or final sale items
• • Products with missing serial numbers

Refund Timeline

• • Credit/Debit Cards: 5-7 business days
• • Net Banking: 3-5 business days
• • UPI/Wallets: 1-3 business days
• • Cash on Delivery: 7-10 business days

Refund Amount

• • Full product price refunded
• • Shipping charges (if applicable)
• • Return shipping may be deducted
• • Processing fees may apply

We offer exchanges for defective products or size/color variations (where applicable). Exchange requests must be made within the same timeline as returns.

Exchange Conditions:

• • Same product category
• • Equal or higher value
• • Subject to availability

Price Difference:

• • Pay difference for higher value
• • Refund difference for lower value
• • No exchange fees for defects

• • Return shipping costs may be borne by the customer unless the product is defective
• • Products must be returned in their original condition and packaging
• • Refunds will be processed to the original payment method
• • Custom or personalized orders cannot be returned unless defective
• • Warranty claims are handled separately from returns
• • Return authorization (RMA) number is mandatory for all returns